"First in Asia", that is
Philippine Airlines much proudly ballyhooed motto.... that is for having the distinction to have National Carrier that flew Internationally... So on this count, I give it to them... they are first, indeed.... But when it comes to everything else - they are always last in my book, and I have flown many, many
airlines already....
Each and every time I fly them, they seem to find new ways to somewhat aggravate me, and from what i see, other passengers, too.... Forget about the food or total lack of service.... let me start of by just pointing out that most of the senior crew not even able to deliver one thing that is FREE of CHARGE and should have been a prerequisite with this type of jobs: SMILE!!! My God, is the job really that hard that one cannot muster a simple smile.... even fake one??? I did not see any of them crew on my flight give anyone a single smile... but when i did go to use the toilet in the back of the plane - they sure were having a jolly old time, gabbing.... Not even the PURSER of the flight extended a smile when they were greeting everyone on and off the plane... WTF!!! and if one of your main duties on board it to give out the food and drinks, then do so willingly.... suck it up.... get over it... I mean, it should already be routine, robotic, second nature... so why act as if the passengers are asking for too much when asking for a second cup of Orange Juice.... it does not come out of your paycheck so give willingly.... But then again, maybe it does - with your recent company troubles going around - has it gotten that bad that the management is requiring you all to conserve and give less? LOL
And now let's talk, Terminal... how on earth could you have your own carrier's airport, a nice one at that, and still not be able to run it properly.... possibly the worst manned Airport terminal i have ever have been to... The longest wait ever, each and every time, for the bags to come... and how hard could it be when each time I arrive, only the flight from Taipei and Japan comes at the same time... How come you cannot get it together??? Only two flights - two baggage carousels... it does not take a genius how it should be... so how come there are times when both flights' bags are on the same carousel.. and at times, on separate carousels... and on this particular one - some of the Taiwan's luggage were picked up on carousel 4 along with the luggage from japan, while the rest had to be fetched on carousel 5... LOL....
And my Biggest Beef this time... the captain actually got us on the ground and on the bus terminal at the exact time we are to arrive - ON TIME!!! But where were the buses??? we actually had to wait a good half hour on the plane before the shuttle buses to take us to the terminal arrived... we saw a couple passed by fetching the Japanese passengers - so this means, the company only had two shuttle bus at your disposal? I don't think so.... Just another badly planned/badly organized day at PAL.....
NOTE TO PAL: "Just because you land the plane on time, does not necessarily mean it was not a DELAYED FLIGHT!"